Head Of Customer And Policy Services (giám Đốc Cấp Cao Quản Lý Khách Hàng & Dịch Vụ Hợp Đồng)
Prudential Assurance UK
Vietnam
10-year experience in life insurance
5-year management and leadership experience
End-to-end policy servicing operations
The role involves setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence
Job Summary
The role involves setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence.
The successful candidate will lead the transformation of service delivery through automation, journey simplification, and robust risk controls for high-volume money processes.
Prudential offers a culture where diversity is celebrated and inclusion assured, supporting career ambitions with opportunities to Connect, Grow, and Succeed.
Matching Summary
The role involves setting and delivering Prudential Vietnam's end-to-end customer and policy servicing strategy to enable digital-first service excellence.
Skills & Requirements
Must-have
10-year experience in Life Insurance
5-year management and leadership experience
End-to-end policy servicing operations
Digital-first omni-channel service strategy
Risk management and compliance ownership
Budget and cost-to-serve stewardship
Nice-to-have
Creative thinking and problem analysis
Strong stakeholder management skills
Empathy and customer-oriented mindset
Strategic workforce planning capabilities
Lean standards implementation experience
Key Requirements
Master's degree in business administration or related field
10 years experience in Life Insurance/Banking/Finance