Papa John’s is seeking a Loyalty Program Manager to lead and optimize its loyalty program, Papa Rewards, focusing on customer engagement and business growth. The ideal candidate will have a strong understanding of customer loyalty principles and experience in program design and implementation
Job Summary
The Loyalty Program Manager is responsible for executing the overall Papa Rewards strategy across the US store and franchise network.
This role requires transforming business and consumer insights into loyalty marketing activations that engage customers and grow lifetime value.
The position involves collaborating with Product, Technology, Marketing, and Operations teams to ensure seamless integration of the loyalty program.
Matching Summary
Match Score: 85
Papa John’s is seeking a Loyalty Program Manager to lead and optimize its loyalty program, Papa Rewards, focusing on customer engagement and business growth. The ideal candidate will have a strong understanding of customer loyalty principles and experience in program design and implementation.
Skills & Requirements
Must-have
Customer loyalty program strategy
End-to-end program execution
Data analysis and segmentation
Cross-functional team collaboration
Membership growth optimization
Nice-to-have
Innovative reward structure design
QSR industry experience
Brand awareness initiatives
Customer voice advocacy
Franchise network management
Key Requirements
Understanding of customer loyalty principles
Program design and implementation expertise
Ability to align initiatives with business objectives