Sr Technical Service Desk - Level 2

UNISYS AUSTRALIA PTY LIMITED

Fully remote
Tier 1 and tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting
Unisys Australia PTY Limited is seeking a Sr Technical Service Desk - Level 2 professional to provide Tier 1 and Tier 2 support for various hardware, software, and network issues. The role requires strong problem-solving skills and a background in technical support, with a commitment to effective communication and resolution of complex technical issues

Job Summary

  • The role involves providing comprehensive Tier 1 and Tier 2 support for a wide range of technical environments including client propriety and COTS applications.
  • Success requires identifying root causes of problems and effectively communicating resolutions to both technical and non-technical users to prevent recurrence.
  • Candidates will support L1 and L2 agents in resolving daily client incidents while utilizing strong analytical skills for challenging technical issues.

Matching Summary

Match Score: 85

Unisys Australia PTY Limited is seeking a Sr Technical Service Desk - Level 2 professional to provide Tier 1 and Tier 2 support for various hardware, software, and network issues. The role requires strong problem-solving skills and a background in technical support, with a commitment to effective communication and resolution of complex technical issues.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Hardware and software maintenance skills
  • Network connectivity troubleshooting
  • Root cause analysis capabilities

Nice-to-have

  • Strong analytical problem solving skills
  • Ability to communicate with non-technical users
  • Experience with Unisys applications

Key Requirements

  • High School Diploma or GED required
  • 2-4 years of relevant experience
  • Technical certification or Associate Degree preferred

Work Rights

Not specified

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