It Support Specialist Iii

Astreya

Shanghai, China
Fully remote
On-site and remote technical support
Troubleshoot hardware, software, connectivity
Data center support
Provide on-site and remote technical support for internal end-user software, hardware, and connectivity

Job Summary

  • Provide on-site and remote technical support for internal end-user software, hardware, and connectivity.
  • Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via multiple support channels.
  • Provide excellent customer service experiences for all end users, acting as their advocate to ensure optimal IT experience.

Matching Summary

Provide on-site and remote technical support for internal end-user software, hardware, and connectivity.

Skills & Requirements

Must-have

  • On-site and remote technical support
  • Troubleshoot hardware, software, connectivity
  • Data center support
  • Excellent customer service
  • Advanced Windows, macOS, Linux knowledge
  • Working knowledge of Active Directory

Nice-to-have

  • Driven, self-directed professional
  • Collaborate effectively with team members
  • Advocate for end users
  • Knowledge of various programming languages

Key Requirements

  • 7+ years of relevant technical support experience
  • Advanced knowledge of operating systems
  • Working knowledge of enterprise IT systems
  • Ability to communicate effectively

Work Rights

Not specified

Tailored Resume

Cover Letter