Staff It Engineer - Service Management

Nubank

Belo Horizonte, Brazil
Not specified; equity available; comprehensive ben...
On-site
7+ years it service management experience
Deep itil v4 expertise and certification
Hands-on jira service management or servicenow configuration
This role involves owning and evolving Nubank's IT Service Management practice end to end to enable engineering teams to move faster

Job Summary

  • This role involves owning and evolving Nubank's IT Service Management practice end to end to enable engineering teams to move faster.
  • Candidates will design core ITIL v4 processes including incident, problem, change, and knowledge management while configuring the ITSM toolchain.
  • The position offers a greenfield scope to define what 'good' ITSM looks like at scale with direct exposure to senior leadership.

Matching Summary

This role involves owning and evolving Nubank's IT Service Management practice end to end to enable engineering teams to move faster.

Salary

Not specified; Equity available; Comprehensive benefits package including meal cards, insurance, and parental leave

Skills & Requirements

Must-have

  • 7+ years IT service management experience
  • Deep ITIL v4 expertise and certification
  • Hands-on Jira Service Management or ServiceNow configuration
  • Building ITSM practices from scratch
  • Cross-functional influence without authority

Nice-to-have

  • Experience in fintech or regulated industries
  • Familiarity with COBIT, ISO 20000, or SRE principles
  • Partnership experience with Security teams
  • Fluent English communication skills

Key Requirements

  • 7+ years of experience in IT operations
  • ITIL 4 Foundation or Managing Professional certification preferred
  • Proven track record transforming ITSM functions
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter