The Customer and Sales Support Specialist is responsible for providing outstanding customer and sales support, including order entries, problem solving, answering product questions, and fielding complaints
Job Summary
The Customer and Sales Support Specialist is responsible for providing outstanding customer and sales support, including order entries, problem solving, answering product questions, and fielding complaints.
Key responsibilities include managing customer support inboxes, handling return material requests, assisting with order placement and tracking, and coordinating with various departments like Accounting and 3PL.
Galderma offers a diverse and inclusive work environment with opportunities for career advancement, cross-training, competitive wages, and annual bonus opportunities.
Matching Summary
The Customer and Sales Support Specialist is responsible for providing outstanding customer and sales support, including order entries, problem solving, answering product questions, and fielding complaints.
Skills & Requirements
Must-have
order entries
problem solving
product questions
fielding complaints
Gorgias ticketing system
NetSuite
Shopify
Nice-to-have
positive energy
teamwork and collaboration
passion for dermatology
diversity and inclusion
Key Requirements
3 or more years of experience
Bachelor’s Degree preferred
previous inside sales, sales or customer service experience