Customer Excellence Manager

Nubank

Bogota, Colombia
Not specified; equity opportunity available; benef...
On-site
Bachelor's degree required
Advanced english proficiency
Sql and lean six sigma experience
This role is responsible for leadership across internal operations, stakeholder engagement, and data-driven decision-making with a focus on CX Operations Management

Job Summary

  • This role is responsible for leadership across internal operations, stakeholder engagement, and data-driven decision-making with a focus on CX Operations Management.
  • The team builds meaningful relationships with millions of Latin American clients by providing outstanding customer experience in every interaction.
  • Employees receive benefits including equity opportunities, extended parental leaves, mental health assistance, and a hybrid work model requiring one week in the office per cycle.

Matching Summary

This role is responsible for leadership across internal operations, stakeholder engagement, and data-driven decision-making with a focus on CX Operations Management.

Salary

Not specified; Equity opportunity available; Benefits include health insurance and learning platforms

Skills & Requirements

Must-have

  • Bachelor's Degree required
  • Advanced English proficiency
  • SQL and Lean Six Sigma experience
  • Operational metrics management
  • Stakeholder negotiation skills

Nice-to-have

  • Cross-functional collaboration ability
  • Succession planning experience
  • Strong communication across cultures
  • Risk management capabilities
  • Data-driven decision making

Key Requirements

  • Bachelor's Degree
  • Advanced English Level
  • Experience with SQL and Lean Six Sigma

Work Rights

Not specified

Tailored Resume

Cover Letter