The Senior Director, Global Crm Ai Capabilities Lead
Johnson & Johnson MedTech
Raritan, New Jersey, United States of America
$178,000 to $307,050 usd; not specified; medical, ...
Hybrid
Global crm ai strategy
Ai-driven automation and orchestration
Customer engagement process optimization
Johnson & Johnson MedTech is seeking a Senior Director, Global CRM AI Capabilities Lead, responsible for defining and governing the AI strategy for CRM capabilities across various regions. The ideal candidate should have extensive experience in AI and data analytics within the pharmaceutical or biotech sector, along with strong leadership and communication skills
Job Summary
This role defines the global strategy, standards, and AI-enabled operating model for CRM capabilities across multiple regions, integrating AI-driven intelligence and automation into core business processes.
Key responsibilities include defining the global AI strategy for CRM, identifying automation opportunities, measuring ROI of AI capabilities, and ensuring the process model supports end-to-end customer journeys.
The position requires partnering with various stakeholders to drive adoption of AI agents, define success metrics for CRM capabilities, and manage the CRM AI roadmap for continuous improvement.
Matching Summary
Match Score: 85
Johnson & Johnson MedTech is seeking a Senior Director, Global CRM AI Capabilities Lead, responsible for defining and governing the AI strategy for CRM capabilities across various regions. The ideal candidate should have extensive experience in AI and data analytics within the pharmaceutical or biotech sector, along with strong leadership and communication skills.
Salary
$178,000 to $307,050 USD; Not specified; Medical, dental, vision, life insurance, disability, retirement plan, savings plan, long-term incentive program, vacation, sick time, holiday pay, work/personal/family time, parental leave, condolence leave, caregiver leave, volunteer leave, military spouse time-off
Skills & Requirements
Must-have
Global CRM AI strategy
AI-driven automation and orchestration
Customer engagement process optimization
Data requirements for AI
Responsible AI governance
Nice-to-have
Inclusive work environment
Healthcare innovation
Patient-centric approach
Key Requirements
10+ years pharmaceutical or biotech experience
M.S. in AI Product Management, Data Science, or Advanced Analytics
Experience integrating AI/automation into commercial workflows
Experience operating in data-regulated environments