Supervisor Of Product Technical Support

ZOLL Medical Corporation

Pittsburgh, Pennsylvania, United States
Base: $65,000.00 to $75,000.00 annually; bonus/equ...
Fully remote
3 years customer service experience
1 year supervisory experience required
Microsoft office intermediate excel skills
The Supervisor of Product Technical Support leads the team in providing exceptional technical guidance for ZOLL Cardiac Management Solutions products to patients and medical professionals

Job Summary

  • The Supervisor of Product Technical Support leads the team in providing exceptional technical guidance for ZOLL Cardiac Management Solutions products to patients and medical professionals.
  • Responsibilities include recruiting new staff, managing shift scheduling, performing quality reviews, and enforcing team standards to ensure prompt resolution of technical issues.
  • ZOLL offers a unique opportunity to impact lives by ensuring cardiac patients receive life-saving therapy while working in one of Pittsburgh's healthiest employers.

Matching Summary

The Supervisor of Product Technical Support leads the team in providing exceptional technical guidance for ZOLL Cardiac Management Solutions products to patients and medical professionals.

Salary

Base: $65,000.00 to $75,000.00 annually; Bonus/Equity: Not specified; Benefits: Comprehensive plans available at www.zollbenefits.com

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year supervisory experience required
  • Microsoft Office intermediate Excel skills
  • Strong written and oral communication
  • Creative problem-solving and adaptability

Nice-to-have

  • Fluency in Spanish is a plus
  • Foster positive inclusive team culture
  • Experience leading meetings and training
  • Drive continuous improvement initiatives

Key Requirements

  • Bachelor's Degree in related field preferred
  • Minimum 3 years customer service/technical support experience
  • Minimum 1 year supervisory or lead experience

Work Rights

Not specified

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