Sr Customer Success Manager/customer Success Manager-paradox

Nwahomepage

Chicago, IL, US
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Enterprise saas customer success
Ai-powered software solutions
Global client account management
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions

Job Summary

  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through AI assistant technology.
  • Workday offers a flexible work approach combining in-person and remote work, providing trust, tools to grow, and a supportive culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Enterprise SaaS customer success
  • AI-powered software solutions
  • Global client account management
  • Client onboarding and training
  • Product support and troubleshooting

Nice-to-have

  • Cross-functional team collaboration
  • Strong executive communication
  • Flexible work environment
  • Data analysis and time management
  • Mentorship of junior team members

Key Requirements

  • 8+ years customer success experience (Sr)
  • 5+ years customer success experience (Manager)
  • Experience with enterprise SaaS solutions
  • Technical understanding of complex software
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter