Bilingual Pension Customer Service Representative

TELUS Health/lifeworks

Base: $45,000 - $60,000; bonus/equity: not specifi...
Fluency in french and english required
Strong communication and organizational skills
Ability to work independently
The role involves facilitating the administration of pension plan windups for companies facing insolvency or bankruptcy

Job Summary

  • The role involves facilitating the administration of pension plan windups for companies facing insolvency or bankruptcy.
  • Candidates must provide professional, high-quality service to plan members via telephone while utilizing internal software systems like Harmony.
  • TELUS Health offers a comprehensive total rewards package including competitive salary, flexible benefits, and a company-matched pension.

Matching Summary

The role involves facilitating the administration of pension plan windups for companies facing insolvency or bankruptcy.

Salary

Base: $45,000 - $60,000; Bonus/Equity: Not specified; Benefits: Comprehensive total rewards, minimum 3 weeks vacation, flexible benefits, company matched pension

Skills & Requirements

Must-have

  • Fluency in French and English required
  • Strong communication and organizational skills
  • Ability to work independently
  • Proficiency with membership databases
  • High level of professionalism

Nice-to-have

  • Experience with Defined Benefit or DC pension plans
  • Background in call centers
  • Proficiency in Microsoft Excel and Word
  • Familiarity with pension administration systems
  • Experience with Amazon Connect

Key Requirements

  • Fluency in French and English
  • College diploma in related discipline (asset)
  • Previous call center experience (advantageous)

Work Rights

Not specified

Tailored Resume

Cover Letter