Representative Ii, Client Contact

Fidelity National Information Services

Hybrid
Banking or financial services experience
Case handling and ticket queue discipline
Sla and aging management expertise
Fidelity National Information Services is seeking a Client Contact Representative to serve as the first point of contact for technical and operational issues in banking and financial services. The role involves managing client cases in a high-volume, compliance-driven environment while ensuring a positive client experience

Job Summary

  • This role serves as the critical first point of contact for technical and operational issues affecting banking and financial services platforms.
  • The position requires owning cases end-to-end, including logging, investigating, escalating, and resolving issues within strict SLA timelines.
  • Candidates must be willing to work in a shift-based environment that may include nights, weekends, and on-call support.

Matching Summary

Match Score: 85

Fidelity National Information Services is seeking a Client Contact Representative to serve as the first point of contact for technical and operational issues in banking and financial services. The role involves managing client cases in a high-volume, compliance-driven environment while ensuring a positive client experience.

Skills & Requirements

Must-have

  • Banking or financial services experience
  • Case handling and ticket queue discipline
  • SLA and aging management expertise
  • Shift-based operations availability
  • Clear written and verbal communication

Nice-to-have

  • Fintech industry background
  • Payments support experience
  • Regulated environment familiarity
  • Collaborative team mindset
  • Process-driven work style

Key Requirements

  • Prior experience in banking or fintech support roles
  • Strong understanding of case handling and SLAs
  • Willingness to work hybrid shifts including nights/weekends

Work Rights

Not specified

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