It Service Delivery Management - Senior Analyst

Reserve Bank of Australia (RBA)

Sydney, Australia
3d onsite
Service level management practices
It operational reports creation
Servicenow reporting and dashboards
This role plays an important part in shaping the future of the Reserve Bank of Australia

Job Summary

  • This role plays an important part in shaping the future of the Reserve Bank of Australia.
  • The position involves managing IT Service Level Management and producing regular reports.
  • The RBA promotes a collaborative environment that supports individual growth and wellbeing.

Matching Summary

This role plays an important part in shaping the future of the Reserve Bank of Australia.

Skills & Requirements

Must-have

  • Service Level Management practices
  • IT Operational reports creation
  • ServiceNow reporting and dashboards

Nice-to-have

  • customer focused behaviour
  • continuous service improvement
  • high touch technologies services

Key Requirements

  • demonstrated experience in IT Service Level Management
  • advanced knowledge of ITIL principles
  • experience in writing policies and procedures

Work Rights

Not specified

Tailored Resume

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