Customer Service Agent With German (m/f/d)

Capita

Kraków, Poland
Base: 9,000-9,500 pln gross; bonus/equity: perform...
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German language at b2 level
Customer-oriented attitude
Support customers through different channels
** Capita is seeking a Customer Service Agent fluent in German for their Kraków office. The role involves assisting customers through various channels, addressing inquiries, and requires a strong customer-oriented attitude. **

Job Summary

  • As a Customer Service Agent with German, you will be the person customers count on, listening, helping, and solving their issues.
  • Your responsibilities include supporting customers through various channels, analyzing and solving queries, and sharing information on administrative and technical requests.
  • Capita offers financial stability, supplementary medical insurance, group insurance, flexible hybrid work, and opportunities for professional development in a diverse environment.

Matching Summary

Match Score: 75

** Capita is seeking a Customer Service Agent fluent in German for their Kraków office. The role involves assisting customers through various channels, addressing inquiries, and requires a strong customer-oriented attitude. **

Salary

Base: 9000-9500 PLN gross; Bonus/Equity: performance bonus; Benefits: supplementary medical insurance, Generali group insurance, Multisport or MultiKafeteria benefit

Skills & Requirements

Must-have

  • German language at B2 level
  • Customer-oriented attitude
  • Support customers through different channels
  • Analyze and solve customer queries
  • Share information on administrative and technical requests

Nice-to-have

  • Willingness to work in two shifts
  • Hybrid work model
  • International experience
  • Inclusive employee networks

Key Requirements

  • German at min. B2 level
  • Excellent organizational and communication skills
  • Good knowledge of MS Office
  • Willingness to work in two shifts between 8am and 10pm, Monday-Sunday, 5 days a week, 40 hours per week

Work Rights

Not specified

Tailored Resume

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