This role focuses heavily on daytime support inquiries, site reliability practices, and change/incident/problem management, ensuring our systems remain stable and our customers continue to receive seamless service
Job Summary
This role focuses heavily on daytime support inquiries, site reliability practices, and change/incident/problem management, ensuring our systems remain stable and our customers continue to receive seamless service.
Strengthen system reliability through monitoring, alerting, and proactive maintenance, and improve observability using tools like Moogsoft, New Relic, dashboards, logs, and distributed tracing.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, and retirement savings plans.
Matching Summary
This role focuses heavily on daytime support inquiries, site reliability practices, and change/incident/problem management, ensuring our systems remain stable and our customers continue to receive seamless service.
Salary
Base: $86,100.00 CAD - $136,100.00 CAD; Bonus/Equity: Opportunity to participate in incentive programs; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans
Skills & Requirements
Must-have
production support inquiries
site reliability practices
change/incident/problem management
observability and health systems
App Insights/Azure Monitor
ITIL-aligned incident/problem/change practices
automation-first perspective
Nice-to-have
AI tools and AI-assisted workflows
fix it right mentality
curiosity and desire to grow
flexibility and adaptability
Key Requirements
3+ years of experience in technical support, DevOps, or SRE-adjacent role
Proficiency with the ServiceNow ITSM platform
Experience with SDLC processes, CI/CD pipelines, IaC