Fraud Client Services Representative - 2nd Shift

Bank of America (GHR)

Not specified; not specified; not specified
Fully remote
1+ years customer service experience
Handle difficult client situations
Multi-tasking between systems
This role is responsible for resolving multi-product fraud related client requests via calls, chats, or emails

Job Summary

  • This role is responsible for resolving multi-product fraud related client requests via calls, chats, or emails.
  • The position requires accuracy, logic, and the ability to toggle between systems while delivering a great client experience.
  • Bank of America is committed to an inclusive workplace and driving Responsible Growth through exceptional talent development.

Matching Summary

This role is responsible for resolving multi-product fraud related client requests via calls, chats, or emails.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Handle difficult client situations
  • Multi-tasking between systems
  • Compliance with bank procedures
  • Reliable attendance on schedule

Nice-to-have

  • Banking or financial industry experience
  • Passion for improving client lives
  • Adaptability to new technology
  • Team-player attitude
  • Experience with digital solutions

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year customer service experience
  • Ability to work weekends and holidays
  • Intermediate computer proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter