Customer Service Officer/ Senior Officer, Customer Engagement

FWD

Hong Kong
Excellent customer service skills
Experience in financial institutions
Problem-solving abilities
FWD Group aims to change the way people feel about insurance

Job Summary

  • FWD Group aims to change the way people feel about insurance.
  • The role involves handling customer inquiries and resolving complaints.
  • Employees enjoy 20-22 days of annual leave and excellent development opportunities.

Matching Summary

FWD Group aims to change the way people feel about insurance.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Experience in financial institutions
  • Problem-solving abilities

Nice-to-have

  • Flexible and adaptable to change
  • Good organizing and planning skills
  • Strong communication and listening skills

Key Requirements

  • Over 5 years of experience
  • Passed IIQE Paper I, II, III & V
  • Proficiency in Cantonese, English, and Mandarin

Work Rights

Not specified

Tailored Resume

Cover Letter