Sr. Customer Service Representative - Stock Yards Lexington

Iceland Foods

Lexington, NC, US
Base: $21.00-$22.00ph or $17-$26ph; bonus/equity: ...
Customer service call center environment
Resolve customer service complaints
Process incoming orders
Provide contact and liaison between customers and internal departments, processing incoming orders and responding to inquiries

Job Summary

  • Provide contact and liaison between customers and internal departments, processing incoming orders and responding to inquiries.
  • Resolve customer service or billing complaints, coordinate deliveries and pickups, and respond to product inquiries.
  • Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Matching Summary

Provide contact and liaison between customers and internal departments, processing incoming orders and responding to inquiries.

Salary

Base: $21.00-$22.00/hour or $17-$26/hour; Bonus/Equity: Not specified; Benefits: health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance

Skills & Requirements

Must-have

  • customer service call center environment
  • resolve customer service complaints
  • process incoming orders
  • respond to customer inquiries
  • Microsoft Office products familiarity

Nice-to-have

  • food service distribution experience
  • CRM / Phone Technology experience
  • degree desirable

Key Requirements

  • Minimum of three years experience
  • High School diploma or equivalent
  • Excellent verbal communication skills
  • Problem resolution ability

Work Rights

Not specified

Tailored Resume

Cover Letter