Gerente De Operações - Psp E Sac

IQVIA

Hybrid (4 days in the office)
Patient support program psp management
Customer service sac operations
Regulatory compliance and governance
IQVIA is seeking a Gerente De Operações to manage the strategic and operational aspects of Patient Support Programs (PSP) and Customer Service (SAC), ensuring operational excellence and compliance. The ideal candidate should possess a strong background in healthcare management, leadership skills, and the ability to engage effectively with stakeholders

Job Summary

  • The role is responsible for the strategic and operational management of Patient Support Programs and Customer Service to ensure excellence and sustainability.
  • Candidates must lead coordinators and supervisors while acting as a strategic focal point for clients and external stakeholders.
  • The position requires ensuring governance, quality, compliance, and successful audit outcomes within the healthcare sector.

Matching Summary

Match Score: 85

IQVIA is seeking a Gerente De Operações to manage the strategic and operational aspects of Patient Support Programs (PSP) and Customer Service (SAC), ensuring operational excellence and compliance. The ideal candidate should possess a strong background in healthcare management, leadership skills, and the ability to engage effectively with stakeholders.

Skills & Requirements

Must-have

  • Patient Support Program PSP management
  • Customer Service SAC operations
  • Regulatory compliance and governance
  • Team leadership and performance management
  • Contractual adherence and SLA monitoring

Nice-to-have

  • Intermediate English proficiency
  • Executive communication skills
  • Systemic vision and strategic mindset
  • Focus on patient-centric approach

Key Requirements

  • Higher education degree in health area
  • Solid experience in PSP and team management
  • Post-graduation or MBA desirable
  • Proficiency in Microsoft Office suite

Work Rights

Not specified

Tailored Resume

Cover Letter