Customer Success Manager

Acquire Asia Pacific Pty

Fully remote
5+ years in customer-facing role
Enterprise software or saas experience
Stakeholder relationship management
The primary goal is to build strong relationships with decision-makers and help clients maximize their investment in Riskonnect's solutions

Job Summary

  • The primary goal is to build strong relationships with decision-makers and help clients maximize their investment in Riskonnect's solutions.
  • Employees enjoy HMO coverage, yearly kick-off parties with major giveaways, and a culture that promotes internal growth with over 900 annual promotions.
  • The role involves executing adoption plans, managing renewals, identifying upsell opportunities, and collaborating with cross-functional teams to drive customer health.

Matching Summary

The primary goal is to build strong relationships with decision-makers and help clients maximize their investment in Riskonnect's solutions.

Skills & Requirements

Must-have

  • 5+ years in customer-facing role
  • Enterprise Software or SaaS experience
  • Stakeholder relationship management
  • Remote tools proficiency
  • Senior-level client relationship building

Nice-to-have

  • 8+ years in Insurance industry
  • Empathy for customers
  • Value-driven mindset
  • Analytical and process-oriented thinker
  • Strong written and verbal communication skills

Key Requirements

  • 5+ years in customer-facing role within Enterprise Software or SaaS
  • Experience developing senior-level client relationships
  • Ability to track and organize action items for 20-30 enterprise clients

Work Rights

Not specified

Tailored Resume

Cover Letter