Contact Center Rep Ii, Everyday Banking - Cantonese / Mandarin / French
TD Bank
Markham, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
Fluent in english and cantonese
Fluent in english and mandarin
Fluent in english and french
As the voice of TD, you’ll be passionate about understanding our customers, assisting with inquiries, resolving issues, and recommending TD products or services to offer personalized support
Job Summary
As the voice of TD, you’ll be passionate about understanding our customers, assisting with inquiries, resolving issues, and recommending TD products or services to offer personalized support.
You will consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice, while striving to deliver an exceptional customer service experience.
TD is committed to providing fair and equitable compensation opportunities, growth opportunities, and skill development, with a competitive benefits plan to support colleagues.
Matching Summary
As the voice of TD, you’ll be passionate about understanding our customers, assisting with inquiries, resolving issues, and recommending TD products or services to offer personalized support.
Salary
Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Competitive benefits plan
Skills & Requirements
Must-have
Fluent in English and Cantonese
Fluent in English and Mandarin
Fluent in English and French
Exceptional listening skills
Ability to multitask and navigate systems
Digital literacy across devices
Integrity when managing sensitive information
Nice-to-have
Experience in financial industry
Experience in service industry
Resiliency and positive attitude
Ability to work independently and in team
Key Requirements
High School Diploma or equivalent
Fluent in English and Cantonese or Mandarin
Experience in financial or service industries (preference given)