Customer Renewals Representative

Hastings Direct

Bexhill, England, United Kingdom
Base: £25,150; bonus/equity: up to 5% annual discr...
Hybrid
Excellent communication skills
Active listening
Customer experience focus
Join our Renewals team as the first point of contact for customers during their policy renewal

Job Summary

  • Join our Renewals team as the first point of contact for customers during their policy renewal.
  • You will actively listen to customer queries and provide suitable product options based on their needs.
  • We offer a supportive environment with opportunities for personal development and career progression.

Matching Summary

Join our Renewals team as the first point of contact for customers during their policy renewal.

Salary

Base: £25,150; Bonus/Equity: Up to 5% annual discretionary Bonus; Benefits: 25 days holiday plus bank holidays

Skills & Requirements

Must-have

  • excellent communication skills
  • active listening
  • customer experience focus

Nice-to-have

  • resilience and problem-solving
  • self-motivated individuals
  • politeness and customer centricity

Key Requirements

  • experience in delivering quality customer outcomes
  • ability to overcome customer objections
  • computer skills for navigating software systems

Work Rights

Not specified

Tailored Resume

Cover Letter