Tech Service Desk Agent - Salt Lake City

Unisys

Salt Lake City, UT, United States
Base: $19.48ph; bonus/equity: not specified; benef...
Onsite
Hardware and software support
User administration
Problem solving and analytical skills
Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests

Job Summary

  • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
  • Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
  • Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Matching Summary

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.

Salary

Base: $19.48/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Hardware and software support
  • User administration
  • Problem solving and analytical skills
  • Support L1 agents

Nice-to-have

  • Willing to commute 3 days a week onsite

Key Requirements

  • High School Diploma or GED required
  • 1-2 years experience in area of responsibility
  • May require technical certification or Associate Degree
  • Eligible for U.S. Government authorizations

Work Rights

Eligible for U.S. Government authorizations

Tailored Resume

Cover Letter