The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions
Job Summary
The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions.
Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology.
We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Matching Summary
The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions.
Salary
Base: $93,100 USD - $172,900 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
drive adoption of legal AI solutions
transform legal workflows with AI
lead executive business reviews
enhance retention and satisfaction
advocate for customer needs
Nice-to-have
strategic advisor to customers
customer-centric mindset
curiosity in technology/AI developments
Key Requirements
5+ years of experience in Customer Success
Formal legal education (JD) or substantial legal tech experience