3 years customer-facing technical support experience
Hp indigo press operator or field technician experience
Remote diagnostic tools proficiency
This role combines deep technical troubleshooting with a proactive customer success mindset to transform break-fix support into data-driven resolution
Job Summary
This role combines deep technical troubleshooting with a proactive customer success mindset to transform break-fix support into data-driven resolution.
The engineer will leverage AI, XR, and remote diagnostics to resolve 78% of cases remotely while reducing field dispatches.
Candidates must be willing to participate in a monthly on-call rotation to support customers across global time zones.
Matching Summary
This role combines deep technical troubleshooting with a proactive customer success mindset to transform break-fix support into data-driven resolution.
Skills & Requirements
Must-have
3 years customer-facing technical support experience
HP Indigo press operator or field technician experience
Remote diagnostic tools proficiency
Nice-to-have
Service-centric attitude with empathy
Proactive problem-solving mindset
Knowledge base contribution skills
Key Requirements
High School Diploma or equivalent
Minimum 3 years in customer-facing technical support
Experience with HP Indigo as press operator or field technician