Beschwerdekoordinator & Betreuer Französischsprachiger Kunden (m/w/d)

TRUMPF SE + Co. KG

Switzerland
Technical training background required
Fluent german and french language skills
Minimum 3 years service environment experience
You will take responsibility for complaint management in the Swiss market including moderating meetings and steering escalation processes

Job Summary

  • You will take responsibility for complaint management in the Swiss market including moderating meetings and steering escalation processes.
  • The role involves direct on-site customer interaction for complex cases and managing technical customer service for French-speaking clients in Western Switzerland.
  • TRUMPF offers an innovative high-tech work environment with early responsibility and a respectful, value-driven corporate culture.

Matching Summary

You will take responsibility for complaint management in the Swiss market including moderating meetings and steering escalation processes.

Skills & Requirements

Must-have

  • Technical training background required
  • Fluent German and French language skills
  • Minimum 3 years service environment experience
  • Willingness to travel 20% within Switzerland
  • Valid Category B driver's license

Nice-to-have

  • Knowledge in quality management systems
  • Experience with second level support processes
  • Strong stakeholder communication abilities
  • Self-driven and structured work style
  • Team player with high flexibility

Key Requirements

  • Completed technical education (e.g., Polymechaniker)
  • Advanced degree in commercial or technical field (HF/FH)
  • 3+ years of experience in service environment
  • Negotiation-level fluency in German and French
  • Category B driver's license and travel readiness

Work Rights

Not specified

Tailored Resume

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