Customer Outcomes Facilitator

Manulife

Makati City, Philippines
Hybrid
End-to-end case ownership
Cross-functional collaboration
Active listening and empathy
You will help deliver our brand promise during life’s critical moments—reducing friction, restoring confidence, and ensuring customers feel heard, supported, and informed

Job Summary

  • You will help deliver our brand promise during life’s critical moments—reducing friction, restoring confidence, and ensuring customers feel heard, supported, and informed.
  • Serve as the single point of contact for assigned claims; advocate for customer needs and ensure continuity.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

You will help deliver our brand promise during life’s critical moments—reducing friction, restoring confidence, and ensuring customers feel heard, supported, and informed.

Skills & Requirements

Must-have

  • end-to-end case ownership
  • cross-functional collaboration
  • active listening and empathy
  • timely documentation and record-keeping
  • customer sentiment capture

Nice-to-have

  • customer experience credentials
  • voice of the customer insights
  • multilingual communication skills
  • handling emotionally sensitive scenarios

Key Requirements

  • 3-5 years in life/health insurance claims
  • 2+ years using CRM/case management systems
  • Bachelor’s degree or equivalent experience
  • Proficient with Microsoft 365

Work Rights

Not specified

Tailored Resume

Cover Letter