White Glove Oem Account Manager-1

ABB

Mebane, North Carolina, United States
Onsite
Lead sales operations team
Manage customer journey from inquiry to delivery
Monitor and control backlog proactively
This role involves leading a team of administrators and specialists to deliver exceptional customer experiences across the complete customer journey

Job Summary

  • This role involves leading a team of administrators and specialists to deliver exceptional customer experiences across the complete customer journey.
  • The position requires monitoring backlogs proactively and coordinating with stakeholders to ensure accurate and timely product deliveries.
  • ABB offers comprehensive benefits including health plans, company-paid life insurance, and up to 6 weeks of parental leave.

Matching Summary

This role involves leading a team of administrators and specialists to deliver exceptional customer experiences across the complete customer journey.

Skills & Requirements

Must-have

  • Lead sales operations team
  • Manage customer journey from inquiry to delivery
  • Monitor and control backlog proactively
  • Resolve internal and external customer issues
  • Ensure alignment with contract claims management

Nice-to-have

  • Conversational proficiency in Spanish
  • Prior knowledge of breakers technical experience
  • Experience using SAP, Sequel, Excel, PowerBI
  • Strong leadership and operational knowledge
  • Ability to balance quality volume and on-time delivery

Key Requirements

  • Bachelor's degree in Business Administration or Engineering
  • 8+ years of experience in manufacturing project management planning and operations
  • Must have work authorization to work for ABB in the US

Work Rights

Must have work authorization to work in the US

Tailored Resume

Cover Letter