Accurately enters or confirms customer information
Handles telephone calls providing outstanding customer service, educates customers about Bank products and services, and up sells and cross-sells other products
Job Summary
Handles telephone calls providing outstanding customer service, educates customers about Bank products and services, and up sells and cross-sells other products.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
Fifth Third offers comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Matching Summary
Handles telephone calls providing outstanding customer service, educates customers about Bank products and services, and up sells and cross-sells other products.
Skills & Requirements
Must-have
excellent customer service skills
excellent telephone communication skills
accurately enters or confirms customer information
effectively uses computer systems
Nice-to-have
willing to learn about Bank products
suggest improvements and changes to processes
Key Requirements
High school education or equivalent
basic computer skills
Previous customer service or call center experience preferred