Client Safety Manager

The Salvation Army Australia

Blackburn, VIC, Australia
Incident management policy adherence
Client incident data management
Risk identification and mitigation
The main purpose of the Client Safety Manager at TSA is to ensure the effective management of incidents by assessing, triaging, monitoring, maintaining, and reviewing incidents and related data to support front-line leaders in achieving successful resolution responses proactively

Job Summary

  • The main purpose of the Client Safety Manager at TSA is to ensure the effective management of incidents by assessing, triaging, monitoring, maintaining, and reviewing incidents and related data to support front-line leaders in achieving successful resolution responses proactively.
  • Key responsibilities include ensuring client incidents are managed in accordance with TSA's Incident Management Policy, supporting front-line leaders, identifying and referring safeguarding matters, and maintaining accurate data records.
  • In return, The Salvation Army offers NFP salary packaging, flexible working conditions, paid parental leave, and various discounts and benefits.

Matching Summary

The main purpose of the Client Safety Manager at TSA is to ensure the effective management of incidents by assessing, triaging, monitoring, maintaining, and reviewing incidents and related data to support front-line leaders in achieving successful resolution responses proactively.

Skills & Requirements

Must-have

  • Incident management policy adherence
  • Client incident data management
  • Risk identification and mitigation
  • Root cause analysis of incidents
  • Safeguarding matters referral

Nice-to-have

  • Inclusive and passionate team culture
  • Making a positive impact
  • Continuous improvement focus

Key Requirements

  • More than five years senior quality/client safety experience
  • Experience leading social/human services delivery
  • National Criminal History Check required
  • WWCC required
  • Valid Drivers License

Work Rights

Not specified

Tailored Resume

Cover Letter