We’re obsessed with making hard work pay off, for our people, our customers, and the world around us
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Skills & Requirements
Must-have
Troubleshoot complex account configurations
Reproduce production issues
Writing and executing SQL queries
Configure client SSO, sFTP, and SSH
Partner with Product Managers and Development
Nice-to-have
Creative approach and eager to learn
Sun-drenched optimism and drive
Support their colleagues and have fun
Familiarity with AI troubleshooting tools
Key Requirements
Bachelor’s degree in Computer Science, IT, or equivalent experience
2+ years in technical support
1+ years of experience validating XML, JSON, and CSV
1+ years of experience with JIRA, Microsoft Office, and Visual Studio Code
1+ years of experience with data-driven decision-making