Agentic Customer Success Director

Salesforce

Base: cad 160,000 to cad 210,000 annually; bonus/e...
**
8+ years work experience
5+ years customer success or consulting
Supply chain or financial services domain
** Salesforce is seeking an Agentic Customer Success Director to drive the adoption and optimization of AI solutions for clients, particularly in the supply chain and financial services sectors. The ideal candidate should have extensive experience in customer success and change management, demonstrating strong analytical skills and AI fluency. **

Job Summary

  • This role serves as the strategic architect of value, ensuring deep operationalized adoption of contracted AI use cases beyond initial implementation.
  • The successful candidate will lead the customer in building a Center of Excellence to independently iterate, govern, and scale their AI footprint.
  • Salesforce offers competitive compensation including a base salary range of CAD 160,000 to CAD 210,000 annually for Ontario-based roles.

Matching Summary

Match Score: 75

** Salesforce is seeking an Agentic Customer Success Director to drive the adoption and optimization of AI solutions for clients, particularly in the supply chain and financial services sectors. The ideal candidate should have extensive experience in customer success and change management, demonstrating strong analytical skills and AI fluency. **

Salary

Base: CAD 160,000 to CAD 210,000 annually; Bonus/Equity: Not specified; Benefits: Included (balance resources, AI agents)

Skills & Requirements

Must-have

  • 8+ years work experience
  • 5+ years Customer Success or Consulting
  • Supply Chain or Financial Services domain
  • Governance framework leadership
  • AI/LLM logic fluency
  • Consumption-based account management

Nice-to-have

  • Experience with Data Cloud
  • Agentforce platform familiarity
  • Slack workflow automation knowledge
  • ERP/MRP system navigation
  • C-suite executive communication
  • Change management expertise

Key Requirements

  • 8+ years total work experience
  • 5+ years in Customer Success or Management Consulting
  • Experience standing up governance frameworks
  • Deep understanding of AI/LLM logic
  • Track record managing consumption-based accounts

Work Rights

Not specified

Tailored Resume

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