Lead the 'Andon for All' charter to expand Andon to address all customer-impacting defects across the Amazon network
Job Summary
Lead the 'Andon for All' charter to expand Andon to address all customer-impacting defects across the Amazon network.
Conceptualize defect prevention strategies, convert customer pain points into productized, scalable solutions, and onboard these signals into centralized tech platforms.
Partner with Tech and Product teams for implementation, requiring strong influencing ability to align multiple tech and business teams on defect control and prevention mechanisms.
Matching Summary
Lead the 'Andon for All' charter to expand Andon to address all customer-impacting defects across the Amazon network.
Skills & Requirements
Must-have
Analytical thinking and business acumen
Solution design capability
Defect control mechanisms
Customer-impacting defects
Scalable solutions
Technical depth for solution design
Nice-to-have
Ambiguity management
High influencing ability
Customer-obsessed environment
Data science or analytics background
Key Requirements
8+ years in program management, business strategy, product/program management / strategy roles
Demonstrated analytical ability and business acumen
Proven ability to design and productize solutions
Strong technical depth with working knowledge of system design