Senior Customer Success Manager

Workstream

Lehi, Utah, US
Base: $100,000 - $105,000; bonus/equity: discretio...
On-site
4+ years customer success experience
Payroll or hris domain knowledge
Hybrid work in lehi utah
This role involves owning customer relationships and driving adoption of an all-in-one HR platform for the hourly workforce

Job Summary

  • This role involves owning customer relationships and driving adoption of an all-in-one HR platform for the hourly workforce.
  • The company is a high-growth Series B startup backed by legendary VCs like Founders Fund and Coatue.
  • Employees receive comprehensive health coverage with the company paying 95% of premiums for employees and 85% for dependents.

Matching Summary

This role involves owning customer relationships and driving adoption of an all-in-one HR platform for the hourly workforce.

Salary

Base: $100,000 - $105,000; Bonus/Equity: Discretionary bonus and equity package included; Benefits: Comprehensive health, dental, vision, 401K, flexible PTO

Skills & Requirements

Must-have

  • 4+ years Customer Success experience
  • Payroll or HRIS domain knowledge
  • Hybrid work in Lehi Utah
  • CRM tools proficiency Salesforce
  • Mid-market account management

Nice-to-have

  • Restaurant industry background
  • Labor law compliance familiarity
  • Strong project management skills
  • Proactive problem-solving mindset
  • Cross-functional collaboration

Key Requirements

  • 4+ years experience in Customer Success or Account Management
  • Deep familiarity with payroll processing and labor law compliance
  • Willingness to report to office up to 5 days per week
  • Experience with CRM tools such as Salesforce and Outreach

Work Rights

Not specified

Tailored Resume

Cover Letter