Base: $18.00 - $26.21 hourly; bonus/equity: not sp...
On-site
Customer service standards
Digital demonstrations
Lobby management
M&T Bank is seeking a Teller for their Berlin, MD branch, focusing on delivering exceptional customer experiences through efficient transaction processing and lobby management. The role requires strong customer service skills, attention to detail, and the ability to handle cash and digital transactions
Job Summary
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions.
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.
Matching Summary
Match Score: 85
M&T Bank is seeking a Teller for their Berlin, MD branch, focusing on delivering exceptional customer experiences through efficient transaction processing and lobby management. The role requires strong customer service skills, attention to detail, and the ability to handle cash and digital transactions.
Salary
Base: $18.00 - $26.21 Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service standards
Digital demonstrations
Lobby management
Accurate transaction processing
Account services issue resolution
AML/BSA/KYC activities
Nice-to-have
Empathy
Customer centricity
Flexibility and adaptability
Digital fluency
Entrepreneurial spirit
Critical thinking
Key Requirements
High school diploma or equivalent (GED)
Minimum of 6 months customer service experience
Data entry and/or cash handling experience
Proven verbal communication skills
Proven interpersonal skills
Ability to stand for long periods of time
Ability to lift light to heavy objects weighing 5lbs – 30 lbs.