Not specified; not specified; benefits include lif...
Fully remote
Level 2 and level 3 software support experience
Itsm tools jira confluence service manager
Itil processes incident problem management
Leidos is seeking a Software Support Analyst for a fully remote position, focusing on providing Level 2 and Level 3 software support for a Defence program. The role involves troubleshooting technical issues, managing incidents, and ensuring system reliability while promoting a culture of inclusivity and support within the workplace
Job Summary
This role involves providing Level 2 and Level 3 software support for the Defence program's enterprise Health Knowledge Management System to enable better clinical decision making for ADF personnel.
Candidates must own end-to-end incident and service request management within the Level 2 scope, including triage, investigation, resolution, and post-incident follow-up.
Leidos offers a 'Family Friendly' certified workplace with up to an extra 12 days of leave per year through their Life Days program.
Matching Summary
Match Score: 85
Leidos is seeking a Software Support Analyst for a fully remote position, focusing on providing Level 2 and Level 3 software support for a Defence program. The role involves troubleshooting technical issues, managing incidents, and ensuring system reliability while promoting a culture of inclusivity and support within the workplace.
Salary
Not specified; Not specified; Benefits include Life Days program and Family Friendly certification
Skills & Requirements
Must-have
Level 2 and Level 3 software support experience
ITSM tools JIRA Confluence Service Manager
ITIL processes Incident Problem Management
Australian Citizen with Baseline security clearance
Nice-to-have
Cloud infrastructure AWS Azure Active Directory B2C