- 2 years contract (renewable) - $6,500 - $7,500 - Mon – Fri: 8.30am - 6pm - AMK (Shuttle Service provided from Yio Chu Kang MRT) Job Responsibilities: Technical Expertise and Solution Design Collaborate with the sales team to identify client needs and craft tailored solutions leveraging eServ’s offerings in finance, payroll, grants management, IT training, contact centre services, and more Provide in-depth technical presentations and demonstrations of platforms such as Workday, ServiceNow, Tungsten Automation, and Alteryx. Design and document customized workflows, integrations, and solutions aligned with client requirements. Contact Centre Solutions Analyse client requirements for contact centre operations and design solutions that improve efficiency and customer satisfaction. Demonstrate technical capabilities and tools used in contact centre services, including AWS Connect, CRM platforms, automated workflows, and reporting tools. Work with clients to optimize call handling, support services, and overall customer engagement strategies. Stay updated on contact centre technologies such as AWS Connect to provide modern and scalable solutions. Client Engagement Serve as a technical point of contact for potential clients during the sales cycle. Address technical questions, concerns, and objections to build trust and confidence. Gather feedback from clients to refine and optimize service offerings. Collaboration and Strategy Work with cross-functional teams to ensure alignment between client requirements and delivery capabilities. Contribute to the development of proposals, RFPs, and RFIs with detailed technical input. Stay updated on industry trends and emerging technologies to inform and enhance eServ’s service portfolio. Training and Enablement Conduct training sessions for internal teams to improve their understanding of technical offerings and platforms. Develop collateral such as case studies, whitepapers, and technical documentation to support the sales process.