Ilcc Account Manager Process Experts-8

Encore Capital Group

Unknown
International voice process experience
Good negotiation skills
Excellent written and verbal communication
Encore Capital Group is committed to building a positive workplace culture and a best-in-class employee experience

Job Summary

  • Encore Capital Group is committed to building a positive workplace culture and a best-in-class employee experience.
  • The role involves providing professional customer service and negotiating payment or issue resolution with customers and authorized third parties.
  • The company offers wellness and mental health initiatives, leadership training, tuition reimbursements, and promotion opportunities from within.

Matching Summary

Encore Capital Group is committed to building a positive workplace culture and a best-in-class employee experience.

Skills & Requirements

Must-have

  • International VOICE process experience
  • Good negotiation skills
  • Excellent written and verbal communication
  • Basic PC skills
  • Time management skills
  • Customer service delivery
  • Record keeping on internal systems

Nice-to-have

  • Positive ‘can do’ attitude
  • Confident communicator
  • Intuitively empathetic
  • Seeks self development and learning opportunities

Key Requirements

  • Minimum 1 year experience in International VOICE process
  • Bachelor’s degree required
  • Candidates from UK/US only
  • Non-tech support background required
  • GCSE level in English and Maths

Work Rights

Not specified

Tailored Resume

Cover Letter