Customer Service Representative

Gagnon's Pet Resort

Brinklow, MD, United States
Base: $18.00ph doe; bonus/equity: tips; benefits: ...
Answering phones and multi-tasking
Welcoming pet parents and pets
Handling cash and card transactions
We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP

Job Summary

  • We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP.
  • You will be responsible for welcoming pet parents and their furry VIPs, answering phones, touring clients, managing check-ins/outs, and handling complaints.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $18.00/hour DOE plus tips.

Matching Summary

We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP.

Salary

Base: $18.00/hour DOE; Bonus/Equity: tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • Answering phones and multi-tasking
  • Welcoming pet parents and pets
  • Handling cash and card transactions
  • Responding to complaints professionally
  • Keeping lobby clean and welcoming
  • Physical stamina for standing and walking

Nice-to-have

  • Concierge and chaos coordinator skills
  • Fluent in human and hound
  • Love pets and people
  • Charm of a customer service pro
  • Heart of a dog mom or dad

Key Requirements

  • High school diploma or equivalent
  • 1+ year customer service experience preferred
  • Availability on evenings, weekends, and holidays
  • Ability to lift 40 lbs
  • Must be authorized to work in the US

Work Rights

Not specified

Tailored Resume

Cover Letter