Bilingual Investment Claims Adjudicator

Manulife

Quebec, Canada
Base: $52,650.00 cad - $87,750.00 cad; bonus/equit...
Fully remote
Bilingual (french & english) communication
Review claims according to procedures
Document claim file accurately
Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions

Job Summary

  • Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions.
  • Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations.
  • Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

Matching Summary

Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions.

Salary

Base: $52,650.00 CAD - $87,750.00 CAD; Bonus/Equity: Incentive programs and compensation tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement plans, paid time off

Skills & Requirements

Must-have

  • Bilingual (French & English) communication
  • Review claims according to procedures
  • Document claim file accurately
  • Active listening and empathy
  • Professional written and verbal communication

Nice-to-have

  • Customer service oriented
  • Respond constructively in high pressure
  • Thrive in high energy culture
  • Continuous improvement mindset
  • Work in a multitask environment

Key Requirements

  • Bilingual (French & English) required
  • Basic mathematical skills
  • Comfort with grieving/emotional clients
  • 1-2+ years adjudicating claims
  • Working knowledge of processing systems

Work Rights

Not specified

Tailored Resume

Cover Letter