Adobe Media and Data Science Research (MDSR) Laboratory
Remote
Customer support for apis
Diagnose and resolve technical issues
Work with engineering teams
The candidate will be responsible for the successful and timely delivery of support for customers and 3rd party developers using APIs which fall under Adobe’s Creativity & Productivity organisation
Job Summary
The candidate will be responsible for the successful and timely delivery of support for customers and 3rd party developers using APIs which fall under Adobe’s Creativity & Productivity organisation.
This position requires the ability to rapidly diagnose problems, evaluate trade-offs and develop reliable solutions.
Be fulfilled by solving problems for others and enjoy providing excellent customer service.
Matching Summary
The candidate will be responsible for the successful and timely delivery of support for customers and 3rd party developers using APIs which fall under Adobe’s Creativity & Productivity organisation.
Skills & Requirements
Must-have
Customer support for APIs
Diagnose and resolve technical issues
Work with engineering teams
Respond to global customer inquiries
Software business to business support
Nice-to-have
Passion for helping customers
Excellent customer service skills
Proactive problem anticipation
Growing a great customer service culture
Key Requirements
Bachelor's degree in Computer Science, Software Engineering or equivalent work experience
3-5 years’ experience of software business to business support