Helpdesk Senior Analyst

CUSHMAN & WAKEFIELD

Not specified
Maintain accurate lease database records
Act as main point of contact for clients
Manage helpdesk for maintenance queries
Cushman & Wakefield is seeking a Helpdesk Senior Analyst who will manage lease data and provide operational support for occupier clients. The ideal candidate should have a relevant degree, experience in client care or real estate operations, and strong communication and analytical skills

Job Summary

  • The role requires maintaining an up-to-date and accurate lease database to support cost-effective portfolio management for occupier clients.
  • The incumbent acts as the primary intermediary between landlords, tenants, and agents to ensure uninterrupted use of client premises.
  • Responsibilities include managing a web-based job tracker, coordinating surveyor inspections, and ensuring strict adherence to security procedures.

Matching Summary

Match Score: 85

Cushman & Wakefield is seeking a Helpdesk Senior Analyst who will manage lease data and provide operational support for occupier clients. The ideal candidate should have a relevant degree, experience in client care or real estate operations, and strong communication and analytical skills.

Skills & Requirements

Must-have

  • Maintain accurate lease database records
  • Act as main point of contact for clients
  • Manage helpdesk for maintenance queries
  • Liaise with landlords, tenants, and agents
  • Produce monthly KPI and ad-hoc reports

Nice-to-have

  • Knowledge of other European languages
  • Strong analytical mindset
  • Ability to work independently in high-pressure environment
  • Experience creating training materials
  • Willingness to learn and be proactive

Key Requirements

  • BSC/MSC degree required
  • 1 year client care or real estate operation experience
  • Upper intermediate English language skills
  • Strong IT literacy and MS Office proficiency

Work Rights

Not specified

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