Helpdesk Technician I

Arcis Golf

Dallas, TX, US
Hybrid
Microsoft operating system experience required
Desktop software microsoft office outlook excel word adobe acrobat reader
Install configure replace printers scanners workstations phones
The role involves providing Tier 1 technical support via phone, email, and ticketing systems while utilizing critical thinking to resolve hardware and software issues

Job Summary

  • The role involves providing Tier 1 technical support via phone, email, and ticketing systems while utilizing critical thinking to resolve hardware and software issues.
  • Employees are expected to image and deploy point of sale systems and laptops, install various hardware components, and collaborate with Information Security teams for compliance.
  • This is a hybrid position requiring in-office presence at least three days a week, with potential for after-hours and weekend work including on-call rotation.

Matching Summary

The role involves providing Tier 1 technical support via phone, email, and ticketing systems while utilizing critical thinking to resolve hardware and software issues.

Skills & Requirements

Must-have

  • Microsoft Operating System experience required
  • Desktop software Microsoft Office Outlook Excel Word Adobe Acrobat Reader
  • Install configure replace printers scanners workstations phones

Nice-to-have

  • Proactive thought process and communication skills
  • Critical thinking and analytical troubleshooting aptitude
  • Desire to learn new technologies

Key Requirements

  • Associate degree or 2+ years relevant experience
  • Experience with Exchange and Active Directory preferred
  • Accredited technical certifications preferred

Work Rights

E-Verify participation required

Tailored Resume

Cover Letter