Customer Experience Consultant - 4pl

A.P. Moller - Maersk

Not specified (assumed to be flexible based on the role's nature).
Customer channel management
Case management skills
Contract and dispute management
A.P. Moller - Maersk is seeking a Customer Experience Consultant to enhance customer interactions post-onboarding. The role involves managing customer channels, overseeing case management, and supporting contract and dispute management. Candidates should possess relevant skills and a commitment to the company's inclusive culture

Job Summary

  • This role provides services to customers once they are onboarded in the Maersk environment.
  • The position involves managing customer channels, handling cases, and overseeing onboarding and relationship management.
  • Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to protected characteristics.

Matching Summary

Match Score: 75

A.P. Moller - Maersk is seeking a Customer Experience Consultant to enhance customer interactions post-onboarding. The role involves managing customer channels, overseeing case management, and supporting contract and dispute management. Candidates should possess relevant skills and a commitment to the company's inclusive culture.

Skills & Requirements

Must-have

  • Customer channel management
  • Case management skills
  • Contract and dispute management

Nice-to-have

  • Independent judgment within boundaries
  • Ability to resolve non-routine problems
  • Diverse and inclusive workplace mindset

Key Requirements

  • Job-related training and on-the-job experience
  • Knowledge of standardized work routines
  • Limited job and business knowledge at hiring

Work Rights

Not specified

Tailored Resume

Cover Letter