1-3 years inbound international call center experience
Superior listening, verbal, and written communication skills
Ability to converse with clients in a neutral accent
ADP is seeking motivated associates for its MAS Payroll Client Services team in Pune, India. The role involves assisting clients with payroll inquiries and maximizing their use of ADP's flagship product, WFN, through phone and chat support
Job Summary
This role involves handling client queries related to payroll via phone and chat while helping them use the WFN product.
The team provides best-in-class service to MAS Core clients and supports their compliance with agencies.
Associates are expected to maintain great quality of service consistently to help ADP retain more clients.
Matching Summary
Match Score: 85
ADP is seeking motivated associates for its MAS Payroll Client Services team in Pune, India. The role involves assisting clients with payroll inquiries and maximizing their use of ADP's flagship product, WFN, through phone and chat support.
Skills & Requirements
Must-have
1-3 years inbound international call center experience
Superior listening, verbal, and written communication skills
Ability to converse with clients in a neutral accent
Proficient in relevant computer applications
Good arithmetic skills
Nice-to-have
Knowledge of customer satisfaction surveys or NPS
Ability to handle stressful situations appropriately
Passion for achieving greater heights in careers
Willingness to suggest business process improvements
Key Requirements
1-3 years of experience in an inbound international call center environment
Good academic record
Fair knowledge of customer satisfaction surveys/NPS