Director, Client Success

Worldpay (FIS)

Not specified; not specified; benefits designed to...
Not specified (assumed to be flexible based on company culture).
Proven leadership experience managing client-facing teams
Significant experience within banking or core banking ecosystems
Strong executive presence with senior stakeholder management
FIS is seeking a Director of Client Success to lead and mentor a team focused on Community and Credit Union core banking clients. The role emphasizes executive-level engagement, operational excellence, and client satisfaction within a collaborative and innovative environment

Job Summary

  • The role involves leading a team of 10-12 Client Success Managers while setting strategy for Community and Credit Union core banking clients.
  • FIS is a leading global provider of technology solutions for banks, capital markets firms, and corporates with over 50,000 people worldwide.
  • The position offers a multifaceted job with high responsibility, career development tools, and a work environment built on collaboration and flexibility.

Matching Summary

Match Score: 85

FIS is seeking a Director of Client Success to lead and mentor a team focused on Community and Credit Union core banking clients. The role emphasizes executive-level engagement, operational excellence, and client satisfaction within a collaborative and innovative environment.

Salary

Not specified; Not specified; Benefits designed to support lifestyle and wellbeing

Skills & Requirements

Must-have

  • Proven leadership experience managing client-facing teams
  • Significant experience within banking or core banking ecosystems
  • Strong executive presence with senior stakeholder management
  • Solid operational and commercial acumen in regulated environments

Nice-to-have

  • Experience supporting transformation initiatives from Solutions perspective
  • Salesforce or comparable CRM experience
  • Direct exposure to Community Banking or Credit Union segments

Key Requirements

  • Leadership experience in client-facing or customer success environments
  • Experience in fintech or in-house banking roles
  • Ability to drive retention and growth in regulated environments

Work Rights

Not specified

Tailored Resume

Cover Letter