Womensline – Crisis Intervention Counsellor (casual)

DVConnect Limited

Brisbane, Queensland, Australia
Schads award level 4 – 5; casual loading (25%); sh...
24/7 crisis helpline
Trauma-informed approach
Dfv risk assessments
Womensline provides phone-based crisis support to women, children, and other dependents experiencing domestic and family violence across Queensland

Job Summary

  • Womensline provides phone-based crisis support to women, children, and other dependents experiencing domestic and family violence across Queensland.
  • The role involves assessing needs, developing safety plans, providing crisis counselling, and offering guidance to access support systems.
  • Benefits include annual remuneration reviews, employee assistance program support, professional development, and a supportive work environment.

Matching Summary

Womensline provides phone-based crisis support to women, children, and other dependents experiencing domestic and family violence across Queensland.

Salary

SCHADS Award Level 4 – 5; Casual loading (25%); Shift loading (afternoons, evenings, weekends and public holidays)

Skills & Requirements

Must-have

  • 24/7 crisis helpline
  • trauma-informed approach
  • DFV risk assessments
  • safety plans and referrals
  • compassionate crisis counselling
  • high call volume environment

Nice-to-have

  • intersectional feminist framework
  • support for diverse communities
  • stakeholder relationship management
  • wellbeing incentives and campaigns

Key Requirements

  • Bachelor’s degree in Social Work, Human Services, Counselling, Psychology
  • More than two years' experience in a similar role
  • Demonstrated experience applying practice frameworks
  • Strong knowledge of domestic, family and sexual violence
  • Experience providing culturally safe responses
  • Computer and telephone multitasking skills
  • Moderate to fast typing speed
  • Flexibility to work across 24/7 roster
  • Full working rights in Australia
  • Hold a valid (P) BlueCard and photo ID

Work Rights

Full working rights in Australia

Tailored Resume

Cover Letter