Customer Contact Management Team Lead (spanish Speaker)

Sanofi UK

Budapest, Hungary
Ft10,944,000.00 - ft16,416,000.00 py
**
Spanish language skills
Customer service experience
Order to cash processes
** Sanofi UK is seeking a Customer Contact Management Team Lead who is fluent in Spanish to oversee a team dedicated to providing excellent customer service and managing order-to-cash processes in Budapest, Hungary. The ideal candidate will have 3-5 years of experience in customer service, preferably in the pharmaceutical industry, and will be responsible for coaching team members and identifying process improvements. **

Job Summary

  • Manage a team that delivers the best customer experience by understanding customer issues and providing appropriate answers for respective countries.
  • Supervise, coach, and develop Customer Contact Management Analysts, ensuring effective resource allocation and fostering a culture of collaboration.
  • Identify process improvement opportunities, participate in automation initiatives, and ensure seamless adoption and transition for continuous improvement.

Matching Summary

Match Score: 75

** Sanofi UK is seeking a Customer Contact Management Team Lead who is fluent in Spanish to oversee a team dedicated to providing excellent customer service and managing order-to-cash processes in Budapest, Hungary. The ideal candidate will have 3-5 years of experience in customer service, preferably in the pharmaceutical industry, and will be responsible for coaching team members and identifying process improvements. **

Salary

Ft10,944,000.00 - Ft16,416,000.00

Skills & Requirements

Must-have

  • Spanish language skills
  • Customer service experience
  • Order to Cash processes
  • Disputes management
  • Salesforce Service Cloud
  • MS Excel expertise

Nice-to-have

  • Pharma industry experience
  • Business Services organization experience
  • Call center experience
  • Good business acumen
  • Problem solving skills
  • Analytical skills
  • Good communication skills
  • Additional European language

Key Requirements

  • 3-5 years experience in Customer service, Order to Cash & Disputes management
  • Understanding of commercial policies, pricing, rebates, on-off invoices, returns and claims
  • Hands-on experience of Salesforces service cloud
  • Experience with SAP in S4 Hana
  • Ability to interact with customers professionally
  • Team player with end-to-end mindset
  • Attentive to customer needs and feedback
  • Excellent Spanish language skills
  • Good command of English written and verbal

Work Rights

Not specified

Tailored Resume

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