IVR Product Manager-C13

Citigroup

Chennai, Tamil Nadu, India
On-site
12-18 years product management experience
Supervisory experience across global units
End-to-end testing process knowledge
Citigroup is seeking an IVR Product Manager in Chennai, India, responsible for overseeing product management and quality assurance functions. The role involves leading a team, developing strategies throughout the product lifecycle, and ensuring quality standards in the IVR domain

Job Summary

  • This senior management role oversees both product management and quality assurance functions to drive innovation and ensure robust quality.
  • The position requires developing strategies for the entire product lifecycle while implementing rigorous testing standards to safeguard the firm's reputation.
  • Candidates will lead diverse teams, manage vendor relationships, and ensure adherence to regulatory compliance and ethical standards within Citigroup.

Matching Summary

Match Score: 85

Citigroup is seeking an IVR Product Manager in Chennai, India, responsible for overseeing product management and quality assurance functions. The role involves leading a team, developing strategies throughout the product lifecycle, and ensuring quality standards in the IVR domain.

Skills & Requirements

Must-have

  • 12-18 years product management experience
  • Supervisory experience across global units
  • End-to-end testing process knowledge
  • Systems Development Life Cycle expertise
  • IVR testing domain experience

Nice-to-have

  • Gen AI and Prompting knowledge
  • Cyara tool proficiency
  • Banking automation initiatives background
  • Vendor evaluation and negotiation skills
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree required; Master's preferred
  • 12-18 years relevant experience in product or QA leadership
  • Previous supervisory experience in multi-function/global business units

Work Rights

Not specified

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