Executive/customer Engagement (2-year Contract)

tech.gov.sg

Customer facing position
Serve as first point of contact
Resolve concerns and complaints
The Customer Engagement Executive will serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams

Job Summary

  • The Customer Engagement Executive will serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams.
  • Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins) and conduct lead follow-up on programme/course enquiries.
  • Support operations at the TSA One-Stop Centre to ensure a customer-ready environment and provide administrative and logistics support for events.

Matching Summary

The Customer Engagement Executive will serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams.

Skills & Requirements

Must-have

  • customer facing position
  • serve as first point of contact
  • resolve concerns and complaints
  • support operations at TSA One-Stop Centre
  • administrative and logistics support for events

Nice-to-have

  • service quality mind-set
  • resourceful and savvy with digital technology
  • team player with high initiative

Key Requirements

  • at least 2 years of experience
  • customer facing / engagement positions
  • Proficient in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter